Our shipping policy can be found at the bottom of all our website pages. You can also click here to have direct access to it.

If your package has already been shipped and you didn’t receive it then we can reship the goods. However, the second shipment will issue an additional shipping fee. If the package hasn’t been pick-up yet, please contact info@rebelsrefinery.com and let them know your order # and the correct address.

Are you sure you checked your back window? We suggest waiting a couple of days as it often happens that it shows up a little later. Your package might have been lost or misdelivered by the carrier. You can email us at info@rebelsrefinery.com and we will check the status with the carrier and provide you with a solution. Please make sure you entered the right shipping address by checking your order confirmation.

It depends on your country, item(s) weight, and carrier. We provide free shipping for all orders over $50. You can get a quote for your order by adding the items you want to your cart and adding your shipping address at checkout. This can be done before entering your payment info and confirming your order. We are aware that Canadian shipping is very expensive and we want to let you know that we always pay 25% of the real cost.

Customers are welcome to utilize international shipping services, UPS, DHL, and FedEx... at their own expense, to receive packages outside of our supported shipping regions.

Any missing/lost/stuck international shipping package is not under Rebels Refinery's responsibility. Please contact the shipment carrier to file a claim. We won't be able to contact the carrier.

Rebels Refinery is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer's responsibility (tariffs, taxes, etc.).

Please allow up to 4 business days after ordering your order to be picked, packed, and shipped. Orders are processed from Monday to Friday. Please note that the shipping method timeframes do not take into account order processing. For more information, please refer to our shipping policy here. You’ll receive a notification by email as soon as the label of your package is created.

You’ll help us make our lives easy! If you live in the GTA our warehouse/office is located at 49 McCormack St, York, ON M6N 1X8. We’re even more fun in real life!

If you’re living in Canada, we’re working with Canada Post, UPS, Purolator, Canpar, and FedEx. FlashBox is used for our local delivery in the GTA (the option will only appear if your postal code is included in their listed area).

For the US, we only use USPS. Please note that if your order includes sanitizers, it will take a few extra days as we need to inform our inventory manager in the US.

As long as the order isn’t ready to be shipped, you can modify or cancel it by emailing info@rebelsrefinery.com. Please don’t forget to mention your order number.

We’ll refund you the worth of a perfectly imperfect.

The sooner the better as we’re trying our best to provide the best service to our customers. If you’re facing an issue with your order, please contact us at info@rebelsrefinery.com

Please email info@rebelsrefinery.com and we’ll provide you with a solution.

You spent way too much energy coming here to find the answer. Click here for more information on our return policy.

You’re asking a lot of questions at once huh?

1) All of our products' ingredients are gluten-free. The containers are gluten-free as well, except for the refillable lip balm which has a wheat paste component for the pod. However, none of our final products have been Celiac tested; that’s why we don’t recommend Celiac customers use them.

2) All our products are cruelty-free. Our brand is approved by the Leaping bunny program. To learn more about the Leaping bunny program, click here.

3) Our lip balms are not Vegan. Please refer to the ingredient list on each product to find out.

4) All our products are recyclable. Just make sure to clean them well and put them in the right recycling bins. To clean the lip balms, read the following steps:

1. Open the empty lip balm and scratch the leftover as much as you can (with a spoon, for example).

2. Place the open lip balm on a plate in the microwave for 10 sec, and check if the leftover balm has melted. If not, do it again 5 sec per 5 sec until it’s melted.

3. Once it's melted (be careful it's hot oils), remove the remaining liquid from the container and rinse with warm water.

4. Rubbing alcohol or our hand sanitizer will dissolve the leftover

5. You are good to go. 😉

6. You can also purchase our refillable lip balm HERE and you won't need all those extra steps to BE GOOD TO THE PLANET!

If you have any other concerns about the subjects below, you can always contact us at info@rebelsrefinery.com

All our ingredients are sustainably and ethically sourced as it’s one of the conditions for us to be under the leaping Bunny certification. Our company stands for a more sustainable and ethical world.

We’re not using any paraben in our products.

We do use palm oil in our hand lotion and moisturizer that is ethically and sustainably sourced. We don’t use any glitter in our lip balm, whether tinted or not.

No. We don’t use any plastic microbeads in any of our products. All the ingredients can be found on each product page in the description box.

All our skincare line has been developed to fit all types of skin. However, this doesn’t necessarily mean sensitive skin. Please make sure to read the instructions and ingredient lists to avoid any allergic reactions. For more information, you can always contact us at info@rebelsrefinery.com

To avoid any allergy reactions, please make sure to read the ingredient list. If any reaction occurs, please stop using the product and contact us at info@rebelsrefinery.com

We have people with very sensitive skin on our Team, and most of our skin products have been game-changing for them! However, we recommend using a tiny amount of the product on a small area of your skin to see if it causes any amount of reaction. If any reaction occurs, stop using immediately.

As a precaution, we recommend consulting your doctor before using any skincare products whether it’s from our brand or another. All the ingredients we’re using in our products have been tested and considered to be safe but haven’t specifically been tested on pregnant and breastfeeding women.

Our lip balms are 100% natural clean & safe ingredients; you can apply lip balm on them without any doubts.
If they happen to eat a balm, it shouldn't harm them. However, we recommend not making it a habit. If you notice any unusual complaints, discomforts or behaviours, please consult your doctor or the closest drug mart. (especially if they ate a full one at once or more).

Same as for a toddler. Our lip balms shouldn't harm your pet. However, we recommend keeping an eye on unusual behaviour; depending on their size, they might be uncomfortable with their throat being too greasy.

Please refer to the small container symbol and the number should define how long you can use it after opening the container. Our lip balms are made out of beeswax which is a natural preservative ingredient that will allow you to use your lip balm until the end of time even if it becomes yellowish.

Unfortunately, not as we have over 15 flavors and 5 shapes + 1 stick. (which would make 90 options of lip balm). We’re working every day on creating the best options to offer our beloved customers and on enlarging our collection.

Unscrew fully the pump from the bottle, and screw it back very (very tight) = VERY IMPORTANT. Then pull the upper unit out while holding the ring once so the bottle is secured with the pump. If that doesn’t work, please email us at info@rebelsrefinery.com and we’ll be happy to provide you with a solution.